Rezeptionist:in Jobs in Graz

Head of Reception (m/w/d)WOOP! Funpark Graz GmbH Jobs

Head of Reception (m/w/d) WOOP! Funpark Graz GmbH Graz WOOP! Graz – be part of the fun revolution! WOOP! Graz opened in October 2025, bringing more than 5,500 m² of attractions, events and unforgettable experiences to kids, families and adults. We are looking for a hands-on HEAD OF RECEPTION who enjoys leading a team, takes ownership and turns ideas into improvements. Our reception is at the heart of the guest experience. From the first enquiry to check-in, ticket sales and reservations, you will make sure your team delivers friendly, efficient and professional service — even on our busiest days. Your responsibilities will include: * Lead the reception team in daily operations, setting clear expectations and following up on performance. * Organise staff schedules, onboarding and ongoing training. * Ensure smooth check-in, ticket sales and accurate cash handling. * Coach the team to actively recommend and sell suitable WOOP! activities, packages and additional services. * Oversee reservations and related guest communication, coordinating with colleagues responsible for birthdays, group visits and corporate events. * Handle guest feedback and complaints professionally and use them to improve service. * Keep reception procedures clear, consistent and up to date, and ensure the team follows them. * Monitor service quality, sales performance and recurring operational issues, and take action where improvements are needed. * Oversee reception-related administration, including invoicing, reservation records and supplies. * Ensure the reception and shop areas are tidy, welcoming and well presented. What we expect from you: * Experience in reception, hospitality, leisure, retail or another busy customer-facing environment. * Previous experience leading a team, organising shifts and giving constructive feedback. * A proactive approach: you notice what needs improving, propose practical solutions and follow through. * Strong organisational skills and the ability to stay calm, prioritise and make decisions under pressure. * A guest-focused and commercially minded approach. * Fluent German and a good command of English, both spoken and written. * Confidence using booking systems, cash desk software and standard office tools. * Willingness to work shifts, including evenings, weekends and public holidays. What we offer: * A dynamic, fun, and goal-oriented work environment. * The opportunity to contribute to building one of the most innovative leisure brands in the region. * A supportive and experienced team from Slovenia – the creators of the entire WOOP! concept. * Full-time employment (40 hours per week). * Opportunities for growth and professional development. * Gross monthly salary from 2.600€. Interested? Send your application to [email protected] by November 13, 2026. Please include your earliest possible starting date. Please note: interviews will be conducted in English.27.10. | Vollzeit, Graz

WOOP! Funpark Graz GmbH Jobs

Head of Reception (m/w/d) WOOP! Funpark Graz GmbH Graz WOOP! Graz – be part of the fun revolution! WOOP! Graz opened in October 2025, bringing more than 5,500 m² of attractions, events and unforgettable experiences to kids, families and adults. We are looking for a hands-on HEAD OF RECEPTION who enjoys leading a team, takes ownership and turns ideas into improvements. Our reception is at the heart of the guest experience. From the first enquiry to check-in, ticket sales and reservations, you will make sure your team delivers friendly, efficient and professional service — even on our busiest days. Your responsibilities will include: * Lead the reception team in daily operations, setting clear expectations and following up on performance. * Organise staff schedules, onboarding and ongoing training. * Ensure smooth check-in, ticket sales and accurate cash handling. * Coach the team to actively recommend and sell suitable WOOP! activities, packages and additional services. * Oversee reservations and related guest communication, coordinating with colleagues responsible for birthdays, group visits and corporate events. * Handle guest feedback and complaints professionally and use them to improve service. * Keep reception procedures clear, consistent and up to date, and ensure the team follows them. * Monitor service quality, sales performance and recurring operational issues, and take action where improvements are needed. * Oversee reception-related administration, including invoicing, reservation records and supplies. * Ensure the reception and shop areas are tidy, welcoming and well presented. What we expect from you: * Experience in reception, hospitality, leisure, retail or another busy customer-facing environment. * Previous experience leading a team, organising shifts and giving constructive feedback. * A proactive approach: you notice what needs improving, propose practical solutions and follow through. * Strong organisational skills and the ability to stay calm, prioritise and make decisions under pressure. * A guest-focused and commercially minded approach. * Fluent German and a good command of English, both spoken and written. * Confidence using booking systems, cash desk software and standard office tools. * Willingness to work shifts, including evenings, weekends and public holidays. What we offer: * A dynamic, fun, and goal-oriented work environment. * The opportunity to contribute to building one of the most innovative leisure brands in the region. * A supportive and experienced team from Slovenia – the creators of the entire WOOP! concept. * Full-time employment (40 hours per week). * Opportunities for growth and professional development. * Gross monthly salary from 2.600€. Interested? Send your application to [email protected] by November 13, 2026. Please include your earliest possible starting date. Please note: interviews will be conducted in English.27.10. | Vollzeit, Graz